On Friday, February 28, 2020 I was honored to be named the 2020 Sales Director fo the Year by the Stevie Awards for Sales and Customer Service. It was a great honor to receive this and I couldn’t have done it without the support of the entire Bounteous organization.
Sweeps individual and team recognition at 14th annual premier business awards
CHICAGO, March 2, 2020 – Bounteous, an insights-driven digital experience agency, today announced a total of seven wins at the 2020 Stevie® Awards for Sales & Customer Service. Created in 2002, the Stevie Awards are the world’s premier business awards.
The Stevie Awards winners were unveiled February 28 at Caesars Palace in Las Vegas. Bounteous and members of its Client Service and Business Development teams took home honors with two Gold, three Silver, and one Bronze Stevie:
“While we ultimately deliver value to our customers through digital transformation, these awards help affirm our commitment and success at solving our clients’ problems, which begins early on in how we help define and solve problems together,” said Dave Mankowski, Bounteous Chief Growth Officer. “Together with our delivery teams, we’ve been able to drive significant impact for our clients in 2019 and I look forward to seeing where our team continues to go in 2020.”
Bounteous was also presented with an Honorary Gold Stevie for Sales Process Transformation for driving organizational growth and sales process improvement through adoption of the ValueSelling Framework®. Bounteous partners with ValueSelling Associates to focus on the value provided through solving client problems, ultimately leading to meaningful results and return on investment.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements; more than 60 categories for sales and business development achievements; and categories to recognize new products and services and solution providers.
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Founded in 2003 in Chicago, Bounteous creates big-picture digital solutions that help leading companies deliver transformational digital brand experiences. Our expertise includes Strategy, Experience Design, Technology, Analytics and Insight, and Marketing. Bounteous forms problem-solving partnerships with their clients to envision, design, and build their digital futures. For more information, please visit www.bounteous.com.
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Stevie® Awards are conferred in eight programs: the Asia-Pacific Stevie® Awards, the German Stevie® Awards, the Middle East Stevie® Awards, The American Business Awards®, The International Business Awards®, the Stevie® Awards for Great Employers, the Stevie® Awards for Women in Business, and the Stevie® Awards for Sales & Customer Service. Stevie® Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie® Awards at www.StevieAwards.com.
Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.
Originally appeared at https://www.bounteous.com/insights/2019/07/09/bounteous-included-forrester-digital-experience-agencies-report/
CHICAGO–(BUSINESS WIRE)–Bounteous, a leading insights-driven digital experience agency, is included in recent research by Forrester, an influential global research and advisory firm for business and technology leaders, titled, “Now Tech: Digital Experience Agencies, Q2 2019.”
The report is designed to empower digital business leaders to understand the value they can expect from a digital experience agency and to select one based on market presence, cultural fit, and software and service capabilities.
“This high-level research is a helpful guide for digital leaders who are evaluating vendors in the digital experience agency space and prioritize choices based on their organizational needs,” said John Telford, VP of Digital Solutions at Bounteous. “Bounteous is well positioned to help our clients not only understand the capabilities of digital transformation, but also to translate those capabilities in such a way that they drive the most value for their business.”
Forrester gathered detailed data from 70 digital experience agencies and chose 42 of them, including Bounteous, based on Forrester client interest. Importantly, Bounteous is listed as one of the few smaller players in the digital experience agency market to select based on market presence and capabilities. Bounteous ranks in all four service line segments listed: Customer, Marketing, Commerce, and Product.
In the report, author Ted Schadler talks about the challenges in choosing a digital experience agency — highlighting the various ways consultancies and technology service providers have evolved to offer more complete offerings like design and analytics, often accelerated through digital acquisitions.
Bounteous has followed a similar trajectory, founded as HS2 Solutions in 2003 as a technology services company and evolving through strategic hiring and acquisitions of LunaMetrics, Infield Digital, and Demac Media. In 2018, HS2 Solutions announced the rebrand to Bounteous.
With record growth over the past several years, Bounteous is able to offer a complete set of digital experience services: strategy, development, design, marketing, analytics, and data science.
The majority of the report contains research on the relationship between the market presence and capabilities of digital agencies and the business transformation of their clients’ brand experiences. Bounteous has long had these distinctions in place, from specializations in industry-leading software, to strategy-informed, creative design-and-build, to insights-driven, iterative process.
The “Now Tech: Digital Experience Agencies, Q2 2019” report is available online to Forrester customers or for purchase: https://www.forrester.com/report/Now+Tech+Digital+Experience+Agencies+Q2+2019/-/E-RES152995
This is the second time Forrester has cited Bounteous in recent months. Bounteous was also cited twice in the Forrester report “Ten Ways to Get the Most Out of Your Adobe Investment.”
Originally appeared on https://www.bounteous.com/insights/2018/09/19/maximizing-your-adobe-experience-cloud-roi/
Enterprise marketing and development resources have come along way in recent years. Features and functionality that were previously only available with extensive custom software development are now being provided as out-of-the-box capabilities of leading enterprise software vendors such as Adobe, Microsoft, Oracle, SAP, and Salesforce.
When we talk to clients about using technology to efficiently and effectively engage with people, we cover a gamut of topics. Depending on the business challenge that needs solving, we can build global multi-brand experience platforms, or orchestrate omni-channel campaigns that communicate with users across email, SMS, and push notifications. For other use cases, we can develop personalized experiences based on real-time user activity, or even leverage artificial intelligence to generate insights and audience segments.
Particularly in the marketing space, I’ve seen many clients invest in Adobe software as a way to solve many of these problems. Starting in 2009, Adobe began making a number of key acquisitions to increase the breadth and depth of their software:
Collectively, these products are part of the Adobe Experience Cloud, a collection of integrated products that allow companies to solve a wide variety of problems including what I spelled out in the second paragraph. For global multi-brand experiences, there is Adobe Experience Manager; for multi-channel campaigns, Adobe Campaign; for personalized experiences, Adobe Target; and for insights using AI, there is Adobe Analytics.
When used well, these tools can provide companies with opportunities to better interact with their customers, increase share of market, and reduce costs. When used poorly however, these tools can provide headaches to CMOs who are trying to move quickly, CIOs who are trying to deploy them, and especially CFOs who are trying to justify the significant expense associated with the stakes.
Because of the complexity of these tools, it is not uncommon for a company to struggle when implementing one or more of these products. As with other enterprise products, solvable challenges with the technical implementation or issues with internal usage and adoption can be easy to blame on the product itself. With this in mind, I published a brief article back in advance of Adobe Summit earlier this year titled, “Five Ways to Make the Most of Your Adobe Investment.”
I must have been onto something with that theme, as recently independent research firm Forrester decided to take their own stab at this with their new research report titled, “Ten Ways To Get The Most Out Of Your Adobe Investment.”
As one of the key thought leaders in the Adobe space with a breadth and depth of skills across the entire Adobe Experience Cloud, HS2 Solutions was interviewed for this report. You will find our insight throughout, including direct quotes from our CEO Phil Hollyer and me.
In the report, I am quoted about the importance of working within the Adobe Experience Cloud platform and not reinventing the wheel. This is a key success criterion for Adobe projects and why we invest so much time and effort in ensuring we are the experts on the features and functionality of the Adobe Experience Cloud products from AEM to Campaign to Analytics. Hollyer is also cited in the report discussing the importance of simplification and consolidation of components to minimize the scope and cost of an engagement without sacrificing functionality.
As a service to our customers, we are making “Ten Ways To Get The Most Out Of Your Adobe Investment,” available for download. We enjoyed participating in this research for the Forrester report and look forward to continuing to help all of our clients maximize their Adobe Experience Cloud investment.
Originally posted at https://www.bounteous.com/insights/2018/03/27/press-release-hs2-solutions-receives-adobe-emerging-partner-year-award-adobe-summit/
Bounteous, a full-service digital brand experience agency, is the recipient of the 2018 Emerging Partner of the Year Award by Adobe, a global leader in digital marketing and digital media solutions.
The award, presented at Adobe Summit Partner Day in Las Vegas, is given to Adobe’s top partner that has shown the most growth and sophistication in helping clients take advantage of realizing the benefits of Adobe Experience Cloud. Bounteous was selected for this award from thousands of partners in the Adobe partner ecosystem.
“Bounteous is adept at delivering highly customized solutions that solve unique digital problems,” said Jay Dettling, vice president, Global Partners, Adobe. “This award celebrates our collaborative work with Bounteous and we look forward to strategically collaborating with them more in 2018 and beyond.”
Bounteous specializes in Adobe Experience Cloud implementations and integrations with a focus on building scalable platforms that are built to last and grow. With both the customer and content author in mind, Bounteous’ enterprise-wide, multi-brand platforms enable marketers to generate entire websites that leverage a wide variety of custom components.
“Bounteous has a proven track record of helping clients gain ROI through their Adobe product purchases, and this Emerging Partner of the Year distinction validates our solutions-oriented practice,” said John Telford, Bounteous VP of Digital Experience Platforms. “This past year Bounteous doubled down on our Adobe practice, investing heavily in talent and resources to substantially increase our ranks of developers and business practitioners with Adobe certifications across Adobe Experience Manager, Adobe Target, and Adobe Campaign, underscoring our commitment to align with our clients’ specific needs.”
Bounteous has success across multiple industry verticals and solution areas. Bounteous developed an Experience Manager solution for a multibillion dollar automotive parts company that enabled seamless internalization to launch over 70 sites, across 60 countries, using 10 different languages, in a single year. Bounteous has also helped one of the nation’s largest foodservice distributors transform its brand experience using Experience Manager, integrating an eCommerce experience with lead capture and personalization.
The Emerging Partner of the Year Award rounds out some impressive milestones for Bounteous’ Adobe practice in recent months. Bounteous’ Adobe Solution Architect Brett Birschbach presents at Adobe Summit as an Experience Manager Rockstar finalist – one of just four in the world – on Wednesday, March 28.
Bounteous’ is also recognized as an Experience Manager Specialized Business Partner, one of very few firms in the country with this distinction.
John Telford 